Webinars | 7 Mistakes that Lower Patient Satisfaction Scores
Presented by David Northern
Patient Satisfaction has become an important day to day activity for all hospital providers - in both the Emergency Department and within inpatient units. Indeed, a positive Patient Satisfaction program is becoming and expectation of our patients and their families. With patients having a greater degree of choice in selecting their respective provider of choice, a positive Patient Satisfaction program is necessary to maintain a competitive edge, but to differentiate ones¡¦ services from that of their competitors.
There are seven key mistakes that organizations make that lower their Patient Satisfaction scores. Knowing and understanding these key mistakes will allow senior leaders and employees at all levels within the organization develop strategies to substantially improve overall Patient Satisfaction scores.
Who should attend?
This Webinar is geared toward Hospital COOs, Directors of Patient Satisfaction programs, Emergency Department Directors, and Directors of Inpatient Nursing Care Units.
7 Mistakes that Lower Patient Satisfaction Scores
Achieve Top 20th Percentile Rankings within Four Months
Choose from one of the following dates:
Friday, March 5, 2010
9:15 AM - 10:00 AM CT
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Friday, March 19, 2010
9:15 AM - 10:00 AM CT
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Friday, April 9, 2010
9:15 AM - 10:00 AM CT
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Friday, April 23, 2010
9:15 AM - 10:00 AM CT
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